AP
Alan P
1 reviews | Active since Feb 2023
05 Feb 2023, 10:52
Car hire
Having booked an Urban Cruiser I was disappointed to be offered a Corolla. When I drew this to the assistant's attention it was promptly rectified but I don't understand why they didn't offer the Urban Cruiser, which I'd requested, from the outset.
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Replies (5)0
Replies (5)
Woodford Car Hire's replyOfficial
05 Feb 2023, 12:50Dear Alan
Thank you so much for your positive feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are humbled by your compliment and will strive to maintain high customer service levels.
We will ensure you continue to receive this level of service.
Thank you for being part of our journey.
Yours Sincerely
Nomathemba Mhlongo
Vision 2023 Team
Woodford Group
Woodford Car Hire's reply05 Feb 2023, 12:50
Official
Dear Alan
Thank you so much for your positive feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are humbled by your compliment and will strive to maintain high customer service levels.
We will ensure you continue to receive this level of service.
Thank you for being part of our journey.
Yours Sincerely
Nomathemba Mhlongo
Vision 2023 Team
Woodford Group
AP
Alan P's updateReviewer Update
05 Feb 2023, 13:08This didn't really address why, having booked one type of vehicle, I was offered a different one despite there being Urban cruisers available.
AP
Alan P's update05 Feb 2023, 13:08
Reviewer Update
This didn't really address why, having booked one type of vehicle, I was offered a different one despite there being Urban cruisers available.
Woodford Car Hire's replyOfficial
05 Feb 2023, 13:31Dear Alan
I do apologize for the inconvenience caused to you , i do see on the system that you were given the vehicle group that you had booked. Remember for every vehicle booked it states on the website "or similar"
I do apologize for the inconvenience caused to you , i do see on the system that you were given the vehicle group that you had booked. Remember for every vehicle booked it states on the website "or similar"
Woodford Car Hire's reply05 Feb 2023, 13:31
Official
Dear Alan
I do apologize for the inconvenience caused to you , i do see on the system that you were given the vehicle group that you had booked. Remember for every vehicle booked it states on the website "or similar"
I do apologize for the inconvenience caused to you , i do see on the system that you were given the vehicle group that you had booked. Remember for every vehicle booked it states on the website "or similar"
AP
Alan P's updateReviewer Update
05 Feb 2023, 14:01I appreciate that, but if a customer requests a specific vehicle and that vehicle is available why would they offer something different?
AP
Alan P's update05 Feb 2023, 14:01
Reviewer Update
I appreciate that, but if a customer requests a specific vehicle and that vehicle is available why would they offer something different?
Woodford Car Hire's replyOfficial
05 Feb 2023, 15:44Dear Alan , thank you for your feedback. Your feedback is noted and will be addressed thank you
Woodford Car Hire's reply05 Feb 2023, 15:44
Official
Dear Alan , thank you for your feedback. Your feedback is noted and will be addressed thank you