Car Hire

× We (two adults and three children) rented a Mercedes Vito from Woodford in South Africa, Johannesburg by booking, which unfortunately caused several tire damages. The vehicle was not drivable with the tires and the aluminum rims in South Africa or completely incorrectly matured and absolutely unfit for the road conditions in South Africa. There was no support from Woodford during the flat tire. We had to organize everything ourselves. The only solution that Woodford offered us after the 2nd damage is to replace the vehicle. We paid any invoice immediately on site. This replacement vehicle was also a Mercedes Vito with completely different rims and tires. (Absolutely right for Süfafrika) Such poor customer service frustrates us incredibly. It is sad that we lost at least four days from our dream trip and shocking how grossly negligent (wheel equipment and repair) one provides a defective vehicle to a customer with three children in the car and doesn't help in the event of damage. An incredibly dangerous constellation. We have been waiting for our damage costs for over five weeks (despite fully comprehensive insurance). These amount to well over€ 3500