LM
Lefa M

1 reviews | Active since Oct 2020

13 Mar 2026, 12:16

Car exchange at your expense

The car and the cost were good . The down side I had was when I was called in to exchange the vehicle because the one I was given was sold. My problem was that I was given 100km a day and travelling to the branch to change it used 60km which I was not told that this will not be reimbursed in my km which counted on my personal km and it was not a personal trip ,I thought going there will count as good faith on my side and be reimburse for the km ,I was not asking for the time or petrol used only the km to be taken into consideration but I was told it's part of the terms and condition that you may be called to bring back the car at your expense. Which is not a good deal cause you are not to renting to make make trips to the branch but attend to personal matters .

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply13 Mar 2026, 14:10
Official
Dear Lefa

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2026 Team