Cannot get back my deposit from o my account

I always use Woodford and I have always been happy with their service. The last time I used them on the 21st of September everything was great the problem is that I have not had my deposit transferred back to my account. I sent them an email and they said I should call FNB and I did call FNB and they told me that Woodford needs to call them and cancel the request for them to release the funds back to my credit card. I sent numerous emails mails and o Woodford and no response.

I don’t know how else to get assisted for this issue to be resolved. I have WhatsApp and called them but no help.

Can someone please assist me with ith this issue.

Thank you