*********** Call Centre Staff, You will end up paying a lot more!!!

I went onto the woodford car hire website (September25) and selected a vehicle which i wanted to use, and obtained a quote. The quote is valid for 3 days, so i called your customer care line to enquire if I can make the full payment when I collect the car(September26), the agent asked for my quote number, and I had given it to her and also told her to amend the pickup time for the day. She said she had completed that and that I should go to the Branch in Sandton and made mentioned that the deposit is only credit card, which I had no problems with. So I said ok so the quote I have will be the same on collection, she assured me yes it will be, and that I can make the payment with any card but the deposit has to be made with a credit card, I agreed and booked for the rental. So pick up day (September28), I was running a little late and called again the customer care line and told them I will be running late and if that is fine, they reassured me that's its fine and I can therefore make my drop off time later, which sounded good to me.

I get to the Woodford Sandton Hilton branch, and they can not find my details anywhere, this was a lengthy process they had taken looking for the details of my rental. After a very long time, we find out that the booking was not made at all! The staff in Sandton really tired their best to assist me, however they could not give me the amount I expected to pay, and my total was +-R700 over what i was promised and expected to pay! I was already running late, and had to a car. This business practice is totally unacceptable, as a customer I should get what i was told and booked for, and because of the incompetence of the call centre agent I had to folk out additional money because someone didn't do their job right. Why were the staff at the Sandton Hilton branch unable to waive the additional fee, it was not my mistake, but that of an agent at Woodford call center. I made two calls to confirm my booking and changed times, when the booking wasn't even captured. As of this moment I wouldn't recommend this rental, there was no accountable or adequate systems in place to fix problems. Just truly shocking what I had to go through, please becareful.