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whitney P
1 reviews | Active since Jun 2023
19 Jun 2023, 10:49
Buyer BEWARE!
Where do I begin? I was overcharged 1,000R, transferred over 7 times when I called about whether everything was all settled when I turned in my car after hours (I got an email the next day talking about a checkout process), no one has responded to any of my emails about this and the overcharge, I was not allowed to modify my reservation when I realized I only had a 300km cap included in my reservation and I had wanted unlimited. Just fyi they will charge you 5R per 1km after you have reached your cap (never in all the countries I have traveled to has this been a thing). and trying to get ahold of someone to respond in a timely manner is next to impossible. I will not rent from them again.
Helpful (0)
Replies (5)0
Replies (5)Woodford Car Hire's replyOfficial
19 Jun 2023, 10:57Dear Whitney
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely
Shaylene Hill
Vision 2023 Team
Woodford Group
Woodford Car Hire's reply19 Jun 2023, 10:57
Official
Dear Whitney
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely
Shaylene Hill
Vision 2023 Team
Woodford Group
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whitney P's updateReviewer Update
19 Jun 2023, 11:00I don't think that *********** is a valid email address.
wP
whitney P's update19 Jun 2023, 11:00
Reviewer Update
I don't think that *********** is a valid email address.
Woodford Car Hire's replyOfficial
19 Jun 2023, 12:37Dear Whitney
Thank you for your valued feedback.
My sincere apologies , you may email *** for further asisstance.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Thank you for your valued feedback.
My sincere apologies , you may email *** for further asisstance.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Woodford Car Hire's reply19 Jun 2023, 12:37
Official
Dear Whitney
Thank you for your valued feedback.
My sincere apologies , you may email *** for further asisstance.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Thank you for your valued feedback.
My sincere apologies , you may email *** for further asisstance.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
wP
whitney P's updateReviewer Update
19 Jun 2023, 13:47I don't see the email all it shows me is ******* and I have already emailed the customercare email with no response
wP
whitney P's update19 Jun 2023, 13:47
Reviewer Update
I don't see the email all it shows me is ******* and I have already emailed the customercare email with no response
Woodford Car Hire's replyOfficial
19 Jun 2023, 14:43Thank you for your feedback.
Kindly note feedback will be provided soon.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Kindly note feedback will be provided soon.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Woodford Car Hire's reply19 Jun 2023, 14:43
Official
Thank you for your feedback.
Kindly note feedback will be provided soon.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
Kindly note feedback will be provided soon.
Thank you for your support and patience.
Have a great day further.
Yours sincerely ,
Shaylene Hill
The Woodford group
Vision 2023 Team
