Bunch of ****** - WOODFORD CAR HIRE

When we returned the vehicle, the Woodford employee that inspected the vehicle said all is fine With the car and we signed the electronic check sheet and went off to catch our flight back to jhb. The next day we were highly surprised by an email that informed us that the front bumper was damaged by us and R3680 will be deducted. We contested and I even contacted Essa the MD upon which an investigation was carried out and he remained silent when I expressed my dissatisfaction to the bull**** answers his team gave me.

I asked them where is the electronic check sheet that we signed of where you’re employee made a note when we returned the vehicle of the alleged damages? This is their bull**** response “ In response to your query and upon my investigation we have found these damages were not found on record or on any previous clients rental hence the damages you have been billed for appear to be new damages, further to this when collecting the vehicle the car park attendant does follow through on the check of the vehicle however the onus is on the customer to make sure the check is carried out thoroughly to avoid issues as such and you signed the check sheet out acknowledging that everything is in order and the check was done, please note the car park attendant serves as guide to assist you with the vehicle check which is carried out-Unfortunately we are unable to grant your request due to the lockdown process. There is a possibility we may not be able to provide this to you due to data is not saved for more than 2-3 weeks”

So my question to Woodford is what’s the purpose of your attendant receiving the car and keys and why have you not provided me with the check sheet where the attendant noted the alleged damages which was all electronic !!!!

I will tell you why- it was damaged by one of your employees subsequent to our return!!! And u fully know this because now all of a sudden the paperwork is missing and you can’t give me a copy!!! You expect me to become a vehicle assessor too- wow. You mention you can’t supply due to lockdown process but everything is electronic and you have been operational so where is the check sheet detailing the damages !!! You say you investigated, then what was your reference point, you don’t think the check sheet would have been referred to , so was there a legitimate Investigation done ?

********* and a bunch of ****** , never ever use them as they have no sense of business integrity