Broken vehicle replaced after 72 hours!

Shocking experience that I hired a grand voyager for 10 days fir family holiday. It got stuck on day 5 while at holiday resort. It took wood ford 2 days to get me a replacement vehicle, which was a smaller car which could not fit my family and luggage. Fir 2 days I had no mobility as woodford simply said they have no vehicles, so there is nothing they can do. They didn't put my family first, or customer first. I was stranded through no fault of mine, yet the entire rental was prepaid fir R12 000 and they held a further R25 000 authorization fir damages. Yet they couldn't even make a plan like hiring a ca from another rental company or manufacturer to get me back on the road. They simply said tough luck you are stuck we have no other vehicle, we will send you one as soon as we have it, which was in 2 days. My holiday plan was interrupted, the attitude was unhelpful and communication poor. I had to call them over 15 times, thy only called back once. I was traveling with young frustrated family including a1 year old. Last time I was stuck in a hired car it was with Hertz, they replaced a car within 2 hours, not 2 days.