Broken IT systems create lots of additional admin and stress

Item: Woodford Car Hire
Rating: 1
Author: Luke R

Woodford repeatedly confused my reservation with someone else's, at a different branch. They then sent me an invoice for damage done on a different date to when I returned the vehicle, and at a different branch.

The worst part is that has taken a week of calls and emails and the matter is still not resolved, despite a full record of what happened. Seriously *********** customer service agents who seem to be unable to manage their broken IT system.

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

04 Sept 2024, 10:35

Dear Luke

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply04 Sept 2024, 10:35

Official

Luke R's updateReviewer Update

06 Sept 2024, 15:24

Dear Abigail,

I have not received any contact from customer care since sending them all the documents (which they should already have!) two days ago.

Making random promises that you are not able to fulfil does not help.

This is a very basic mistake that should be extremely easy to resolve. Why does it feel like I'm dealing with the Post Office or Home Affairs?

Luke R's update06 Sept 2024, 15:24

Reviewer Update