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Nic A

1 reviews | Active since Dec 2014

07 Sept 2023, 09:52

BRAVO WOODFORD!!

Woodford are the bomb!! From a warm welcome in the evening from Leroy (he is a fantastic first line contact and a great asset to the company) and his team at CT International Airport to the super vehicle supp**** to the hassle free return of the vehicle, we were blown away by the professionalism and nothing is too much attitude of the Woodford team. We have another rental booked from the 15th of September 2023 in CT and look forward to the same brilliant service again. Only one suggestion is that Woodford consider accepting electronic transfers of money upfront to circumvent time consuming administration to get the vehicle. I made the booking on the 15th months ahead and would have preferred to pay upfront yet was told in no uncertain terms that only credit cards on arrival would be accepted. I also offered a cover note from my insurer ( other rental companies accept these) to cover the insurance excess etc yet was told this was not acceptable. If these could be sorted then I would rate Woodford even higher. Look forward to the next rental on the 15th!!

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply07 Sept 2023, 10:07
Official
Dear Nic 

Thank you for your feedback, We’re so happy to hear that you were satisfied with our services.
 
We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.
 
 We hope you’ll continue to use our services in the future and that you’ll recommend us to your friends and family. Thank you again for your feedback. 

We appreciate your business and hope to serve you again in the future.

Yours sincerely.

Junaid Williams
The Woodford Group
Vison 2023 Team