Bitter taste

On the 25th July day of collecting the car, the agent who assisted me mistakenly put a hold on my debit card instead of my credit card. She told me that that she released it immediately. The following day on my way to my destination l called to nofity them that the money was not reflecting on my account. I was told it will be escalated. Coming back from my trip l had no money to fill up the tank because it was still not reflecting on my account. I returned the car on the 29th. I called them, was told that the money was released but still it was not reflecting on my account. After receiving the statement from them l realized that l was charged more for filling up the petrol (l returned the car with quarter tank but l was charged R1273 to fill up and that raised my eyebrows. On top of that l was also charged R75 for refueling fee. I called to enquire about that and also to request a receipt for fuel. I also made them aware that the money held on my debit card was still not reflecting. An enquiry was opened.

The response l got was that their system estimate the level of fuel, so l was refunded R420 from R1273 that l was charged. That made me wonder if it was going to be rectified if l didn't pick it up. Secondly l was told that l won't be refunded the R75 refueling fee because it's company policy to charge it if the car is returned without refueling. They don't want to take responsibility of the inconvenience they caused me.

On the 2nd August l called my bank to check if the money was released and they confirmed that it was still held by Woodford. I called them same day and was told that they will escalate it. It only reflected on the 5fh August.

I am very upset because they don't want to refund my R75.