Beware Woodfords Car Hire

I had previously hired the cheapest automatic from Woodford, which was a Renault Kwid. However, it was not fully automatic, and I nearly died in an accident. So, when I next booked a car at Woodford, I paid more for a better category of Automatic car. However, when I arrived at CT Airport, Anthony from Woodford wanted to give me a Renault Kwid again. Despite my explanations, he was rude, dismissive and in fact, sarcastic. He refused to allow me to speak to a Manager. I had to take a manual, as I did not want a Renault Kwid again. It is unfair business practice to charge a customer for a higher category car, but, not provide it. I had booked several weeks in advance. I had been using Woodford for nearly 10 years, as it is a small independent company. But, never again.