Beware Upgrade costs

Item: Woodford Car Hire
Rating: 3
Author: Raymond (Jacky) van Pletzen

Normally very satisfied and happy customer, but found huge errors. When booking a car, they offer an "Upgrade" to a better car at a "Rate per day". This rate is incorrect (Eg. They offer an upgrade at R1 per day, and charge around R150 per day. I have brought it to their attention about a month ago and as per a week ago, it was still happening with no feedback to me.

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Replies (1)

Woodford Car Hire's replyOfficial

13 Aug 2024, 13:57

Dear Raymond

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply13 Aug 2024, 13:57

Official