CS
CLIFF S

1 reviews | Active since Jul 2014

18 Jun 2015, 09:23

Beware Pre-Hire Inspection & Overbilling

Please be aware of a switch-and-bait that I was subjected to by Woodford Cape Town. After doing the paperwork I was taken to the lot & shown a car which the assistant & I looked over for bodywork scratches/damage. As soon as we finished another car pulled up & I was told that we had been looking at the wrong car. This left very little time to look over the new car that suddenly \appeared"and as I was by then running late I left after a very cursory look.I returned the car in good condition with no damages a week later. A while later I got a phone call to inform me that the windshield had a chip in it & that I would be billed for the repairs! To make matters worse they deducted R5"

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply18 Jun 2015, 11:40
Official
Hello cliff@tk,

Thank you for taking the time to provide feedback.

I assure you that all queries raised are being attended to and i am confident that we will resolve shortly

We assure you of our best attention at all times.

Yours Sincerely,
Customer Relations