1 reviews | Active since Jul 2022
Beware of Woodford Car Hire.
Read the reviews for Woodford online, not only from HelloPeter, but also Trustpilot and Tripadvisor first!
If you want to struggle to have the hold on your deposit released, or have unexpected deductions from your bank account, waste time calling their customer care centre, and utter frustration, then go with Woodford Car Hire.
Read the Terms and Conditions fine print online first! Do not use a debit card for payment!! If you pay with a debit card, any damages to the vehicle will be taken directly from your bank account, in addition to the hold on your deposit.
Returned the vehicle 9 September 2025, reported the damage, received the final Damage Billing Review 13 September, and 10 days later the hold on the deposit has still not been released (apparently Standard Bank has to communicate with my bank to have this done?) It astounds me that the initiation for the hold of the deposit is immediate when you hire the vehicle, but the reverse process is taking more than 10 days. Been hiring cars from different vendors since 1990, and never had to wait for hold on or return of deposits more than 5 days.
First and Last time with Woodford that is for sure.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
I have already phoned the customer care centre twice - 19 September 2025 @ 12h02 and 23 September 2025 @ 09h55 with full details. All the details relevant to my complaint is provided in this review - why can that not be used to resolve my complaint? If I must sent an email, to whom must it be addressed, as per your reply the address is "asterisked" out.
I have already phoned the customer care centre twice - 19 September 2025 @ 12h02 and 23 September 2025 @ 09h55 with full details. All the details relevant to my complaint is provided in this review - why can that not be used to resolve my complaint? If I must sent an email, to whom must it be addressed, as per your reply the address is "asterisked" out.