DC
Daniel C

1 reviews | Active since Jul 2015

30 Aug 2024, 12:36

Beware of *****ulent activity from Woodfords's customer care/refunds/finance departments.

I cancelled a car hire booking due to a medical emeergency. Woodford undertook to refund me however did not follow. Each time I followed up, they sent me falsified proof of payment documentation and thereafter avoided my calls. I asked for the contact details of their operations director Mr Essa Suliman, but they refused to provide me with this. Be very careful when dealing with this company. There is *****ulent activity going on in their customer care/refunds/finance departments.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply02 Sept 2024, 07:43
Official
Dear Daniel

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team