Beware of dubious fees for any "claims" - otherwise OK

Woodford seems perfect - but I had some issues: 1. their website has issues with auto submitting reservations even though it was never submitted - I experienced this 4 times and had to jump through hoops to get them cancelled. 2. Car rental from Hatfield branch was painless - although the initial wait for a vehicle was a bit long. Very friendly and competent staff at Hatfield! 3. Return process seems straight forward - but when an apparent thorn was noticed in a tire, without actual proof of damage, leakage or any deflation, the process collapsed AFTER we left the local office (who assured us it was fully covered under the insurance we had and will not cost anything) and had to deal with corporate. Kayla was very quick to respond, but could never provide ANY documented details of the claim, the claim process, proof of actual damage (sent a picture of an object more resembling a small stone stuck in the thread, not a thorn), proof of repair, or clarification of the mentioned " damage handling fee" where the contract only makes provision for a "claim handling fee" under specific conditions - even though no proof of a claim could be provided.