HL
Hannes L
1 reviews | Active since Mar 2021
30 Jan 2025, 14:28
Below Standard Vehicle given to me by Woodford
Hired a car at ORTI from Woodford yesterday, and was extremely disappointed. I signed up for a Toyota Starlet, but instead was given a Suzuki Swift, which was below the class of car booked and paid for. The equivalent Suzuki would have been a Baleno, not the small underpowered Swift that I was given. The Swift could barely achieve 100 km/h on the freeway with the aircon on. The car dispatcher Willem from Woodford was very unfriendly and was not helpful assisting me to find my car. The car cost me R 1200 for a day with fuel and insurance (R120 contract fee charged by Woodford) with which I am not happy. I have over the years supported Woodford but this was my last act of support for them.
Helpful (0)
Replies (1)0
Replies (1)
Woodford Car Hire's replyOfficial
30 Jan 2025, 14:57Dear Hannes
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Woodford Car Hire's reply30 Jan 2025, 14:57
Official
Dear Hannes
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team