BE WARNED PEOPLE!!

My email to Woodford Car Hire (below) to which I have yet to receive the courtesy of a response.... I would caution all to be very aware of the fact they will process additional charges to your credit card without consultation and based on my experience will also not provide you an invoice for such nor a response in after sales service queries... What a disappointment! Take my experience, multiply it & it will ruin any business.

From: John Connor <***> Date: Mon, 5 Jun 2023 at 12:23 Subject: Car Rental Experience: Booking *** To: <***>

Good Morning,

I called your Call Centre this morning to establish the billing related to my rental booking made online on 12 May 2023. I was informed that the total billing would be emailed to me for my reference though at the time I write this mail it has not been received.

I ordered a Renault Triber specifically online as I was expecting to need more space than usual and the car looked quite quirky & a change is fun. Upon arriving at CPT Airport we were expecting the usual prompt service & that fact we had an Express Checkout booked it was disappointing to wait nearly 2 hours before we were on our way due to the slow IT system.

The vehicle prepared for us was a Toyota Starlet sedan, I queried this and asked for the Triber sought via the online booking. After another wait it eventually arrived & we could head off. At this point I would like to stress that the Renault Triber vehicle was a massive letdown, the NVH of this vehicle is frankly unsettling. In fact the vehicle sounded and drove so rough I was convinced it had a mechanical issue, I therefore contacted the CPT Airport branch and reported the matter which they not only understood but agreed that the vehicle is not a great drive and that many other clients had also complained. Nevertheless I drove through to the CPT branch the following morning and they switched this car ironically back to a Toyota Starlet.

The Toyota unsurprisingly did not have any issues until I walked out of my Airbnb in Woodstock to find the vehicle hubcaps had been ****** during the night. I had taken additional insurance for R120pd and had trusted it would be sufficient cover for the few days. I was informed this morning that a charge of R4,542.50 was charged to my credit card for the ****** hubcaps alone. I asked why it was firstly such a high charge and was advised that rims are not covered for in the insurance cover, I explained it wasn't rims but merely plastic hubcaps which were taken.

My previous trip to Cape Town I used Woodford and was genuinely impressed with the service received, so much so I recommended it to other friends & family. I am wholly disappointed to have to cover this level of additional expense particularly after having taken additional insurance cover, waiting for hours at the Airport offices, switching the vehicles at my own expense in time and costs only to have this cherry on the top of a rather discoloured experience.

Your Management's serious consideration to reviewing the charges for the missing hubcaps would be sincerely appreciated, looking forward to your feedback, Thank you.

PS. I would recommend Woodford consider the following: - Phase out the Renault Triber product as it is not a good vehicle. - All vehicles with hubcaps either have some anti theft capability or perhaps only alloys.