CL
Carolyn L
1 reviews | Active since Oct 2010
04 Dec 2019, 09:16
Be very wary of using Woodford
Please stay well away from this car hire company. Despite telling me I will receive a refund for a booking cancelled well in advance I am yet to see 1c and it's over a month. Not one single response to my queries either by phone or email or internet other than a nice young lady who just redirects. I hire cars all the time and this is the worst, ********* service I have ever experienced. There are far better companies to deal with, use them rather.
Helpful (0)
Replies (3)0
Replies (3)
Woodford Car Hire's replyOfficial
04 Dec 2019, 09:20Thank you for taking the time to review Woodford Car Hire.
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
Sincerely,
The Woodford Customer Service Team
Woodford Car Hire's reply04 Dec 2019, 09:20
Official
Thank you for taking the time to review Woodford Car Hire.
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
Sincerely,
The Woodford Customer Service Team
Woodford Car Hire's replyOfficial
04 Dec 2019, 10:24RESERVATION:***
Dear Carolyn
Thank you for taking the time to rate our service through Hello Peter.
In response to your query we do apologize for the delayed refund process noting I have received confirmation from my finance department advising your payment has been processed, please allow me to email the proof shortly
Once again we do apologize for the delay
Kind Regards
Jeanette Marriott
Woodford Customer Care Manager
***
Dear Carolyn
Thank you for taking the time to rate our service through Hello Peter.
In response to your query we do apologize for the delayed refund process noting I have received confirmation from my finance department advising your payment has been processed, please allow me to email the proof shortly
Once again we do apologize for the delay
Kind Regards
Jeanette Marriott
Woodford Customer Care Manager
***
Woodford Car Hire's reply04 Dec 2019, 10:24
Official
RESERVATION:***
Dear Carolyn
Thank you for taking the time to rate our service through Hello Peter.
In response to your query we do apologize for the delayed refund process noting I have received confirmation from my finance department advising your payment has been processed, please allow me to email the proof shortly
Once again we do apologize for the delay
Kind Regards
Jeanette Marriott
Woodford Customer Care Manager
***
Dear Carolyn
Thank you for taking the time to rate our service through Hello Peter.
In response to your query we do apologize for the delayed refund process noting I have received confirmation from my finance department advising your payment has been processed, please allow me to email the proof shortly
Once again we do apologize for the delay
Kind Regards
Jeanette Marriott
Woodford Customer Care Manager
***
CL
Carolyn L's updateReviewer Update
04 Dec 2019, 13:25Thank you proof of payment received
CL
Carolyn L's update04 Dec 2019, 13:25
Reviewer Update
Thank you proof of payment received