Be Prepared to Wait.........or not

Price wise Woodford are competitive and this is why I selected them and why I gave them 2 stars on this rating. I paid my amount due upfront. When I got to Cape Town despite my appeals that I had booked and paid, I was made to queue for 45 minutes to get a car. I missed my meeting. What really upset me was three things: - I could have paid the additional deposit and signed the contract before I got to Cape Town because its all digital. This is poor process. - There are a number of car hire options in Cape Town. There was only one with a queue. I couldn't change as Woodford already had my fee and I feared I would lose it. - There are 4 people serving customers, one abandoned his post despite the queue to have a cigarette break.