G
Gert

1 reviews | Active since Jun 2023

10 May 2024, 14:37

Be Careful when returning vechiles.

Collecting the vehicle was good and staff was friendly and efficient. We delivered the vehicle AM on 29/04/24, the vehicle was checked by your staff who assured us all is in order. Then received to a “claim” on 03/05/2024 (4 days later) is completely unacceptable. There was absolutely no sign of any damage on the windscreen 3 E-mails were sent to Woodford, only one response from the claim department advising to contact client services. 2 more e-mails sent to them, no response. Outcome - My credit Card was debited with R 5900.00.

NEVER AGAIN.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply10 May 2024, 15:46
Official
Dear Gert
 Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on ***  Thank you for your support. Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team