Be careful of having your money ****** by Woodford!!!

On February 3, 2024, I booked and paid for a car, but later that day, I cancelled the booking. On February 6, 2024, I emailed Syabonga Ngubane from Woodford Customer Care my banking details for the refund. Despite numerous follow-ups, he consistently claims it can take up to 14 working days. Last week, he informed me the refund was processed on February 27, 2024, from Woodford's Standard Bank Account to my Standard Bank account. However, a week later, the funds have not appeared in my account. I suspect Woodford of withholding my money and providing false information about the refund. If the issue is not resolved promptly, I will report it as theft to the police. Additionally, Syabonga Ngubane's service has been poor; he ignored my request for his manager's contact details.