be careful

Item: Woodford Car Hire
Rating: 2
Author: Ruslan T

bad car return experience. it is difficult to get a full breakdown of the damage and the cost of repairs. When the car was issued, all damages were not recorded, the car was issued in the evening (8 pm), it was almost impossible to carry out a normal inspection on our own. I strongly recommend that you record all the smallest scratches and damages in the document, even if they seem insignificant to you, this will be very useful to you when returning the car!

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

07 Aug 2023, 08:26

Dear Ruslan

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Kayla Marriott

Vision 2023 Team

Woodford Group

Woodford Car Hire's reply07 Aug 2023, 08:26

Official

Woodford Car Hire's replyOfficial

07 Aug 2023, 10:30

RA - CT-84404

Dear Ruslan

I trust you are well.

Thank you for contacting me.

Please be advised a breakdown will provided once rental is closed.

Kindly note that onus is on the customer to make sure proper inspection is carried out during collection to avoid issues as such.

Customer will be liable for any damages whilst the vehicle is in their possession.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.

Thank you for your support and patience.

Have a great day further.

Yours Sincerely
Kayla Marriott
Vision 2023 Team
Woodford Group

Woodford Car Hire's reply07 Aug 2023, 10:30