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I hired a car on December 21st and the hold fee was R5000. I returned the car on January 18th and after dropping the car the sent me an invoice and I I responded and said I don’t understand it and I just want to know if I owe then anything and 2 days later after sending a follow up email to that question they responded and said NO I don’t owe anything.

So at this point I was waiting for the hold fee to be released. Days went by and no no funds released, I called then and they said that on the system it shows that the funds were released in January 19 and it takes up to 10 working days for the funds to reflect and I this this was on the 7th day. Days went by and still no funds, I called the bank and they said that Woodford must send an authorisation letter so they can release the funds, I asked Woodford for this letter and the sent the letter via WhatsApp. I called the bank to ask where to send this letter and the person I spoke with said to me but you don’t need this letter because Woodford processed these funds. I called Woodford to ask what was happening and I said they must send proof showing that then funds were release . They sent me a screenshot with the R5000 hold amount with the date and the amount R4025 dated January 19th which is the date they said they released they released the funds. I asked them why it was R4025 and then I went to my bank transactions and I actually saw an amount of R4025 processed by Woodford on January 22nd. I sent them that proof and asked them what was happening these people responded and said they took of the R4025 from yhe R5000 and I asked them how and why would they deduct when they confirmed to me that the R5000 hold fee was released and I don’t owe anything and they did not respond to me. I asked them to explain to me because this does t not make sense and they ignored me. Woodford I want my money