Bad Service from Woodford Sandton

I cant allow my good expirience to be spoilt by one rotten potato. I refuse. There's a guy named Phuti. I called him yesterday enquiring about my deposit. He said that the cancellation has been sent to the bank and it will take about 7 working days, which i understood. Then this morning i decided to call standard bank. I was told that there's no pending cancellation against my name. It simply means that the guy was lying. And to make matters worse, I called him again. He promised to call Standard Bank and call me back. Its 2 hours already and no call from him. This is bad service. Woodford should not allow people like to tarnish their good name. Please help.