Bad service and false promises

I booked a car 30 days in advance specifically for its size due to the amount of people that was travelling together. our rental period was for 29 days. On arrival we found the car not ready( our flight was delayed by 1 hour) and had to wait an additional 45 minutes for the car. The car was dirty although just out from a panel shop. The repair work was shoddy with the rear door not shutting properly rear wiper working the opposite direction (ie wiping the body panel not the windscreen), interior dirty with grease , rubbers and roof lining falling out in the rear .<br> <br> After raising this to the front desk, they tried to downgrade me with a smaller car ( smaller engine , interior and luggage space) but still with the same price. After refusing they scribbled some note on the rental agreement that the car will be swapped on the next Monday (2 days later) . They agreement was they would call me when they had a car. Much to our disappointment this never happen. The agent also tried to sell me some story that the new model of these cars are smaller (I checked Toyota , they laughed). The car we learned to accept as it was a mount only but was disappointed by the poor service by Woodford