PN
Pheello N
1 reviews | Active since Dec 2024
03 Jan 2025, 22:48
Bad service and customer treatment
I have never experienced a car being taken away from me since I used rental cars. I did rental extension at closest branch which was king shaka airport and they had system issue everything was noted to be resolved the next day. To my surprise Cartrack was sent to take the car away from me while on the road to joburg where the rental was initiated. I was left stranded with no car to proceed on my journey due to internal flaws. No one taking responsibility to resolve the matter but push back and forwards. While I have various refunds awaiting to be paid from them on other rental during December and incorrect invoicing to be fixed.
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Replies (2)
Woodford Car Hire's replyOfficial
04 Jan 2025, 07:26Dear Pheello
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply04 Jan 2025, 07:26
Official
Dear Pheello
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2024 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2024 Team
PN
Pheello N's updateReviewer Update
06 Jan 2025, 00:26I have been taken ups and downs with no explanation or information being provided to me by the risk manager on the car taken parked in the yard and claiming rhere was additional driver without even enquiring from me. I have been asking for the contacts of the relevant person on this matter with no assistance. The branch manager from king shaka international airport have been ignoring my calls on the mess created by their branch and control Room while is fully aware of the situation everyone pushing blame to the other. I need answers as I was treated like someone that stole the car even though I paid to rent the car.
PN
Pheello N's update06 Jan 2025, 00:26
Reviewer Update
I have been taken ups and downs with no explanation or information being provided to me by the risk manager on the car taken parked in the yard and claiming rhere was additional driver without even enquiring from me. I have been asking for the contacts of the relevant person on this matter with no assistance. The branch manager from king shaka international airport have been ignoring my calls on the mess created by their branch and control Room while is fully aware of the situation everyone pushing blame to the other. I need answers as I was treated like someone that stole the car even though I paid to rent the car.