BAD SERVICE

We hired a car on the 19th and returned it on the 22nd of October and almost 3 weeks later when we enquire about the R5000 deposit that we were promised to be paid back within 3 days we are served with an invoice of R3987 which includes rate charge for car hire, additional driver fee which I'm surprised by because we paid for these and they don't give out a car unless you have paid for this. And then there's also a charge for extra kilometers while the was unlimited kilometer hire. but more then anything my question is why were we not informed of this up until we were the ones that made the enquiry? Their customer care lady Nonhlanhla Dhlomo keeps playing delay tactics to all of this and I would advice nobody to ever use Woodford.