Bad Refund service!

I had booked a car on the 11 November, went to Springfield branch, my business card was declined so we had to cancel the booking and the payment was made online. The guy at reception that day Saturday 11 Nov at 7am said he was starting the refund process it will take up to 5 days. 20th Nov I contact woodford asking about my refund, they said it was being esculated and it takes up to 14days, yesterday when I email them thinking my 14days is up, they tell me its still day 7 bcz ny details were sent on the 20th? The 20th i was following up on my refund which I was told it was being processed on the 11th. This is really the worst refund process i hve come across, i personally will never book with this company, because instead of rectifying their mistakes they make the customer wait longer, its not my fault that guy who was on duty ddnt do the refund, had i not followed up on the 20th that means my refund wont be done? Now i have to wait a whole week extra but its not my fault. If u book with them make sure u call the following day to confirm their refund is processed, to avoid inconvenience.. Very bad, i feel management shouldnt make me wait longer, they should do the refund but they keep telling me 7days but they are accepting the fact that the refund was done at the branch on Sat. But i must wait 7days bcz bank details were sent on the 20th, it just makes no sense 🤔 but Ill wait 7days. ( how can the refund start on the 11th without bank details) ... very annoying

Im really annoyed!