"Bad managing and Bad client services"

I booked a car with them online for my Honeymoon trip to Cape Town, only to find out with the first e-mail after the booking that I will need to pay a lot more at collection of the car. I phoned the head offices just to confirm that the price is so high and they confirmed. I asked the head offices to cancel the booking where I was told they cannot cancel it I need to do it on my side. So I did, I went online and canceled my booking and I was told that I will be credited with the amount that they already debited from my credit card account. On my arrival I tried to hire a new car and so found out that I was still not credited after 4 days. I went to the branch where I was promised it will be sorted out the next day. For another 3 days I heard nothing so I phoned and was asked to phone the financial manager. I phoned him and he told me he did not receive any details regarding this and that he couldn't give me an answer as to how long this is still going to take, then again I was redirected to another manager. After a very long heated argument "on honeymoon, wishing all will go happy and well" the lady promised me that when the Director is back they will sort this out for me, I further heard nothing from them till 16:30 "which is closing time for them might I add", I was told that the hand drafted details from the branch in Cape Town cannot be accepted and that I should draft an e-mail and so I did. The next day I heard nothing again until 16:30 when the manager phoned me and told me that the director just went home and that I did not put the cvv and expiry numbers in the e-mail. So I drafted another e-mail and I felt that they had the whole day to let me know about this, but chose to do so at closing time AGAIN! I demanded on my e-mail that they send me direct contact details of the director which I have yet to receive and also I still don't have my money back which is almost R 5000.00. They have still not phoned me or rep**** on any of my emails, and when I phone they keep telling me they'll sort it out. They ruined 2 days of my honeymoon trip with arguments which should have been the happiest holiday of my life and they still don't have answers. I will never make use or suggest them when asked by friends, family or colleagues.