1 reviews | Active since Mar 2014
Bad experience i can never recommend this company
I have a serious concern about this company i hired a car on the 15 June 2020 until the second of July 2020 and i brought the car back the car name was a toyota Starlet the car had 248 kilometers on the clock i was very happy. The amount paid is 17504.02 the deposit i only got to know after i brought the car back that it was 5000. The problem is that the car had a puncher and i used the spare wheel it was on the 30th of June i then tried by all means to put the new tyre the tyre was not anywhere to be found i think it was 16/245 im not too sure so i sent back on the second in a spare wheel. I then thought they will take R895.00 for the tyre and gave me my deposit back . Even to this day i have never received my deposit. To be honest with you i have been calling them up to now no one is talking the truth only one girl that talked the truth when i called them she said she can see my 5000 that they should send to me the car was covered for this incident. Their no is *** but after calling them for about 5 times they then gave me *** in that number no one answers at all even if you choose customer service. Now im wondering when am I getting my deposit kindly assist me. i am really stressed right now
Dear Valued Customer
Please advise me which day you called in hence I would like to investigate
Dear Valued Customer
Please advise me which day you called in hence I would like to investigate
Dear Busi
My apologies for the delay in the refund process, due to there been damages there was wait for the quotation and a further delay on the refund process due to the protest action which had started on Friday 09/07 which was outside our Head Office in Springfield Durban, unfortunately we had to safeguard the staff who were instructed to leave early due to the ongoing violent protests, this resulted in huge delays in our refund process
We are trying our level best to action all refunds accordingly
Thank You
Jeanette
Head Of Customer Care
Dear Busi
My apologies for the delay in the refund process, due to there been damages there was wait for the quotation and a further delay on the refund process due to the protest action which had started on Friday 09/07 which was outside our Head Office in Springfield Durban, unfortunately we had to safeguard the staff who were instructed to leave early due to the ongoing violent protests, this resulted in huge delays in our refund process
We are trying our level best to action all refunds accordingly
Thank You
Jeanette
Head Of Customer Care