AS
Alvin S

1 reviews | Active since Jan 2022

21 Jul 2023, 05:03

Bad Experience at Woodford Car Hire King Shaka airport branch

I did a long term car rental at King Shaka for two concecutive months using my wifes credit card however when i tried hiring for the 3rd month Woodford refused. This is so un professional, if you have a rule or policy, apply it consistantly at least and don't confuse your customers.

On top of that, i was charged for airport taxes and tourism levy twice on my first month hire. Guess what? i still haven't been reimbur*****t after a month and a few days. I've been phoning, sending WhatsApp messages, going to the counter, writing on Facebook, now I'm writing this review. I think i should get my lawyer involved now, this is not on.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply21 Jul 2023, 07:22
Official
Dear Alvin

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.
The Woodford Group
Vison 2023 Team