SW
Sue W
1 reviews | Active since Mar 2024
18 Mar 2024, 18:42
Bad experience
I’m deeply disappointed with Woodford. This is the 4th time in 2 years that I’m renting a vehicle from them. I had to delay my arrival date by six days. I also picked a specific vehicle, like before. When I arrived the return date was shortened by two days and I was charged only R200 less for the six days. Plus I did not get the vehicle I ordered. I received a down grade. I went to the branch in CT city centre and was told to email customer services and they notify a correction to one of the branches. I had send two emails and still no reply. I have been recommending this company to colleagues, but will definitely discourage them in future.
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Replies (1)Woodford Car Hire's replyOfficial
19 Mar 2024, 07:26Dear Sue
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply19 Mar 2024, 07:26
Official
Dear Sue
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
