EM
Elizabeth M
1 reviews | Active since Aug 2010
14 Mar 2024, 15:07
Bad customer service- they dont care about their customers
I have never had a good experience with Woodford in Mhlanga. Firstly my booking were mixed up; Secondly they tried offering me a car that i specifically said i am not looking for; Thirdly they gave me a car with a faulty tyre that I am still using. And to top it all today, I receive an email requesting that I return the car as its been sold. What is this, do you really not care so much about your customers? We had agreed that I will be extending my rental but now I need to return the car, no call just an email. Should I have not viewed my emails what would have happened? The service I received from this branch is not great at all.
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Replies (3)
Woodford Car Hire's replyOfficial
14 Mar 2024, 15:37Dear Elizabeth
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply14 Mar 2024, 15:37
Official
Dear Elizabeth
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
EM
Elizabeth M's updateReviewer Update
15 Mar 2024, 00:27You call this valuing feedback. You send the same response to all the negative comments, asking us to send you an email to a hidden email address that we even are unable to see. This is pathetic.
EM
Elizabeth M's update15 Mar 2024, 00:27
Reviewer Update
You call this valuing feedback. You send the same response to all the negative comments, asking us to send you an email to a hidden email address that we even are unable to see. This is pathetic.
EM
Elizabeth M's updateReviewer Update
16 Mar 2024, 14:43Car delivered as per the email. Now i am being charged extra for fuel. An above a quarter tank for a VW POLO costs me R617. i fill the tank with about less than R1000. How am i charged R617 for a 35L at R24.06 full tank? Woodford is just ****ming me. I am really not happy about the overall service i have received from day 1 i took their car. What else?
EM
Elizabeth M's update16 Mar 2024, 14:43
Reviewer Update
Car delivered as per the email. Now i am being charged extra for fuel. An above a quarter tank for a VW POLO costs me R617. i fill the tank with about less than R1000. How am i charged R617 for a 35L at R24.06 full tank? Woodford is just ****ming me. I am really not happy about the overall service i have received from day 1 i took their car. What else?