Bad Customer Care

Dear Christo 

This has been an on going issue that I have resolved already. 

You accepted a voucher so I am not certain why you are speaking of a refund when the issue here was that you did not know how to redeem the voucher you were ALREADY issued online. 

I cannot offer you a voucher and your refund back. The voucher was not redeemed by you online hence you paying the normal amount for this rental. 

Please note that I then advised you that my reservations department will gladly assist you when you make another booking and you will then be guided on how to redeem the voucher.  

I do however find it extremely strange that you have redeemed vouchers before and now you are stating that you were unable to do so. 

Thank you 

Yours Sincerely 
Samantha 
WoodFord Group  

Dear Christo 

Thank you for your feedback. 

We will be using this as a learning tool to improve in every aspect of our business. 

Thank you for the continuous support you have given to us and being apart of our journey. 

Yours Sincerely 
Samantha 
WoodFord Group 

Dear Christo 

Please note that we have already discussed this so i am not certain why you are repeating this here? 
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Thank you 

Yours sincerely 
Samantha 
WoodFord Group