DH
Declan H
1 reviews | Active since May 2021
13 May 2024, 11:22
Avoid WOODFORD CAR HIRE like the plague
I wish negeative stars were an option but for now just avoid Woodford like the plague. My brother-in-law (a British National) rented a vehicle from Woodford via the Oliver Tambo branch. 5 months later... yes 5 MONTHS later the deposit has still not been returned. Thankfully his UK bank has refunded him the deposit and they will now use their big, bad, banking legal team to fight Woodford. This seems to not be an uncommon practice by Woodford now that I look at other online reviews.
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Replies (2)
Woodford Car Hire's replyOfficial
13 May 2024, 11:49Dear Declan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply13 May 2024, 11:49
Official
Dear Declan
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
DH
Declan H's updateReviewer Update
13 May 2024, 12:03Hi Abigail,
Clearly this is an automatic response from your side since it is the same for every complaint. Your return email address is also just a bunch of stars so I'm uncertain how anyone is meant to reply.
In any event, the bank has fortunately stepped in and compensated my brother-in-law so this is the end of the road on our journey with Woodford. The bank will be reaching out to you via their own legal channels to get the refund. Good luck.
Clearly this is an automatic response from your side since it is the same for every complaint. Your return email address is also just a bunch of stars so I'm uncertain how anyone is meant to reply.
In any event, the bank has fortunately stepped in and compensated my brother-in-law so this is the end of the road on our journey with Woodford. The bank will be reaching out to you via their own legal channels to get the refund. Good luck.
DH
Declan H's update13 May 2024, 12:03
Reviewer Update
Hi Abigail,
Clearly this is an automatic response from your side since it is the same for every complaint. Your return email address is also just a bunch of stars so I'm uncertain how anyone is meant to reply.
In any event, the bank has fortunately stepped in and compensated my brother-in-law so this is the end of the road on our journey with Woodford. The bank will be reaching out to you via their own legal channels to get the refund. Good luck.
Clearly this is an automatic response from your side since it is the same for every complaint. Your return email address is also just a bunch of stars so I'm uncertain how anyone is meant to reply.
In any event, the bank has fortunately stepped in and compensated my brother-in-law so this is the end of the road on our journey with Woodford. The bank will be reaching out to you via their own legal channels to get the refund. Good luck.