Avoid Woodford at Hilton Sandton

I'm utterly disappointed at the service I received from Woodford at the Hilton Hotel in Sandton. From collecting the car until the return, the experience has been unpleasant. I've hired vehicles from their airport locations in the past and was satisfied on those occasions however this experience at the Hilton location left much to be desired.

I had to wait approximately an hour on collection of the vehicle even though I stipulated the time. The disappointing part of the experience was on return. A minor scratch was identified on the front bumper. After much discussions among the staff, it was determined that the scratch was within the acceptable limits and that I would incur no further costs for it. However, they did ask me to complete the accident report for their records.

What I did not realize was that they would use this report to charge me an extra R3,000. When I was presented with the invoice, I queried it immediately as I was informed that the scratch was within the industry norm.

I did not receive a response from the team, instead, they chose to charge my credit card automatically.

I will be using more reliable and established car rental firms such as Avis and Europcar in future.