HvdP
Henrik-Jan van der Pol

1 reviews | Active since Mar 2024

02 Mar 2024, 14:55

Avoid

Sketchy business. We picked up the car in the late evening, no one did a check-in for the car, they'll force you to sign before getting to the car. On the parking lot we were harassed by multiple people so we just wanted to get out of there. Upon return, noticed that a damage was marked on the check-in form on the front right side but actually was on the front left side (there was no noticeably damage whatsoever front right). They nonetheless forced me to fill out an incident form. They "accidently" tore the form in half when giving me a copy. I have a flight to catch so I'm out of options and left with a half form. I'm sure this one will turn out ugly. Just avoid them, there are plenty of good and trustworthy alternatives next door.

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply04 Mar 2024, 07:33
Official
Dear Henrik
  Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on ***  Thank you for your support. Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team
HvdP
Henrik-Jan van der Pol's update04 Mar 2024, 14:49
Reviewer Update
And you just charged my credit card, without even a call or a message from your Claims department! Unbelievable.

What email address can I contact you on?