MS
Maria S

1 reviews | Active since Nov 2023

08 Feb 2024, 11:47

AVOID AVOID AVOID!!!! You will wait for MONTHS to get back your deposit refunded.

Can I give 0 stars rather? AVOID AVOID AVOID!!!! You will wait for MONTHS to get back your deposit refunded. I still have not got refunded since October 2023, that is 4 months ago. All Woodford says each time is phone another number, contact another email address and then we have paid the refund already, your bank has not processed. Waiting waiting waiting with no outcome. JUST AVOID AND SAVE YOURSELF THE HEADACHE of following up again and again and again and just getting empty promises. Refueling fee gets charged even though filled up before returning and no fuel charge i=on invoice. DISHONEST!

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply08 Feb 2024, 11:49
Official
Dear Maria
 Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on ***  Thank you for your support. Yours Sincerely. 
Abigail Mentor
The Woodford Group
Vision 2024 Team
MS
Maria S's update08 Feb 2024, 13:38
Reviewer Update
You may email us on *********** .... SO TYPICAL!!
Where can I actually get a phone number or an email address or a Whatsapp number or a Customer Care number that will actually yield results for me to get my refund? That is the QUESTION!