Auth Amount Refund

I am totally not happy with Woodford and i want the world to know this. i booked a vehicle for 4 days with them. I returned it in good condition. it was very affordable and the vehicle was in good condition. Problem started when I had to get my holding fee/amount back. its been two weeks full i still haven't received my money. they keep telling me that the delay is not by them, I should contact the bank, when i call my bank they also say i should speak to Woodford. I just want my money back, these back and forth are really compromising my finances as i need to use this money as in yesterday. no one wants to take accountability. i have to beg them for feedback, if I'm quiet, they also fold their arms. furthermore, I should be the one dealing with the bank, to me, the bank is third party, passing a bug won't help me with anything. I just want my money back that's all