GB
Grace B

1 reviews | Active since Mar 2025

27 Mar 2025, 10:46

Attroucious service from WOODFORD CAR HIRE

I had a terrible experience with Woodford. I called to make a booking, they referred me to their website. I booked a car and paid for a weeks' rental. Due to the fact that I don't have a credit card I had to pay R10 000 deposit, which I accepted to pay when collecting the vehicle. with my company's card. When I arrived to collect the car, I was told that they wanted to do a credit check. They did a credit check but due to the fact that I don't have any account or buy anything on credit, they refused to rent me the vehicle. when I asked to be refunded for the money that I had paid via their website I was told that it would take a few days. On their website it said nothing about being turned down after doing a payment and being penalized to pay double the deposit. I accepted to pay the 7-day rental amount and accepted to pay the R10000 deposit. In addition, they also did not have the vehicle that I had booked and wanted to give me a different vehicle. Anyway, I went back to SANI SIXT where I normally rent vehicles from and was assisted promptly. I will never again make use of Woodford and will never recommend them to anyone. The staff was also more concerned that they were closing than assisting me. TERRIBLE SERVICE!!!

0
Replies (1)
Woodford Car Hire
Woodford Car Hire's reply27 Mar 2025, 11:37
Official
Dear Grace
 
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 
 
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 
 
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 
 
You may email us on *** 
 
Thank you for your support. 
 
Yours Sincerely. 

Abigail Mentor
The Woodford Group
Vision 2025 Team