Atrocious service Cape Town

<p>Worst rental experience. They never had a category B vehicle which Inhred and so they downgraded me instead of upgrading me to a category A, Hyundai i10. They promised a swap out late that evening or the next day the latest. I eventually had to call them repeatedly on the third day and eventually drove through to the airport to swap out the car and then I get penalized for returning their car with my 40km x2 trip coming off my 100km a day free mileage and I'm responsible for the fuel yet I had to do their job for them. When I objected I got a nonchalant, "it's management" response.</p>