1 reviews | Active since Feb 2021
Appalling service
I am only giving one star because there is no option for zero stars...I could not take the rented vehicle due to travel restrictions (Covid-19) I tried getting a refund for a vehicle I already paid for. This is absolutely impossible, sent numerous emails, the only response I received was I rented the car through Rental Cars. And they only have an email adress for them which does not exist. Apparently they don't have a number to phone.
My problem is this, I was supposed to pick up the vehicle wr Woodford Cape Town, if they did not rent me the vehicle why would I have to pick up the vehicle at their depot? They don't have any contact details for rental cars which I think is only the "agency".
Anyway, numerous emails to them and I received the same useless response. I dont think I will get my money back, just wanted people to realise if for whatever reason you can't travel they won't refund you and probably uae their cancellation policy....they did not even use that as an excus with me just ignored me after I had a bit of an email rant.
There are much better companies to rent through don't go for the cheapest option Woodford!
I appreciate your valuable feedback in this regard.
I am extremely sorry that you are experiencing this much frustration. Please kindly note that while we do state that there is no cancellation fee , we do not offer refundable payments. Once you have made a booking, that specific vehicle is reserved for the booking made, which is exactly how the airlines operate.
Please kindly note that the no cancellation fee has nothing to do with refunds of cancelled bookings.
We offer our customers vouchers valued to the same amount so our customers are not entirely losing out like you would if you were booking a airline flight .
I am saddened to read that you are unhappy, as a customer care representative of WoodFord, my goal is to ensure our customers are happy at all times.
Please allow me time to look into this matter on Monday morning and I will address your concerns with management, I will prioritize this matter and feedback will be provided.
I value you as a customer and I would like to work extremely hard to gain your trust back.
Yours Sincerely
Samantha
WoodFord Group
I appreciate your valuable feedback in this regard.
I am extremely sorry that you are experiencing this much frustration. Please kindly note that while we do state that there is no cancellation fee , we do not offer refundable payments. Once you have made a booking, that specific vehicle is reserved for the booking made, which is exactly how the airlines operate.
Please kindly note that the no cancellation fee has nothing to do with refunds of cancelled bookings.
We offer our customers vouchers valued to the same amount so our customers are not entirely losing out like you would if you were booking a airline flight .
I am saddened to read that you are unhappy, as a customer care representative of WoodFord, my goal is to ensure our customers are happy at all times.
Please allow me time to look into this matter on Monday morning and I will address your concerns with management, I will prioritize this matter and feedback will be provided.
I value you as a customer and I would like to work extremely hard to gain your trust back.
Yours Sincerely
Samantha
WoodFord Group
Even they do not refund the money/or hand out a voucher I would understand.
It was the absolute incompetence of the person/s I spoke to VIA email that got to me.
Thank you for your response.
Even they do not refund the money/or hand out a voucher I would understand.
It was the absolute incompetence of the person/s I spoke to VIA email that got to me.
Thank you for your response.