1 reviews | Active since Jan 2015
Appalling Customer Service
To say the experience was more than unpleasant would be an understatement. I gave a 1 star cause at least we got the car. My husband had booked our 1 week holiday in Namibia. We booked our vehicle on 08 Dec 25 to travel on 11th at Woodford Rosebank. In my books that's sufficient time. Our online booking confirmation indicated that we will pick up the car 7am on 11th Dec n return it on 20 Dec at 5pm option provided. Mind you that is not the latest option. I got confirmation and all and on 10 Dec received an email to check in online to avoid delays on vehicle pick up. The system did not want to accept my issue date of my ID more than 5 times. I left it and when we picked up the car at 7, they could not find the booking and they recaptured the whole thing from scratch at an extra cost including asking for all kinds of documentation including my employment contract. At some point during that process I was asked to go back home to fetch my credit card cause it had to be scanned despite having done all of this online. This is when I lost it. There was no way I was going to drive in morning Rosebank traffic to go get my physical when I a virtual card on my bank app. I got someone to a pic of it cause I had already paid. Then the worst was that they did not arrange for the cross boarder letter. Ultimately we were given the car and told it will be sent within the hour. Needless to say it never arrived and we were stuck at the bnb in Upington cause we could not proceed. After many many follow up calls we were told that the risk department takes 72 hours to process the letter. We finally got it on email and only arrived at our destination at 3am on 13th Dec. We lost a whole day paid accommodation booking cause of the delay. On the way back to SA on 19th Dec we get a call reminding us to return the car the following day 20th Dec. Again we advise we will be arriving afternoon and by the way no one called to check that we eventually got the letter or not. The guy Zondi said they didn't have to cause they knew we got it.😳Alas🙆♂️🤦♂️ around 10am on 20th we get a call that we should have returned the car at 9am otherwise we will be charged for an extra day. We again advise our contract says we will are to return the car 5pm. Before I could finish talking the person dropped the call. Woodford Rosebank, I am not sure what standard operating you following because wow what a nightmare. I would consider twice before returning there.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
I have seen a lot of responses to complaints from the Woodford Group with this automated response directing unhappy customer to a complaints email that is however blanked out. How are we supposed to send emails directly if you are blanking it out. None of your response actually resolve anything since they are automated with only the names of the responder changes. I have also emailed these automated emails to the Collen the Roseban branch manager requesting him to provide the direct complaints email on 20 December. Surprise surprise, no one has even bothered to respond. I am suspecting that these automated emails are nothing but Bots. Woodford has no interest nor intentions to resolve any of the complaints and are hiding behind and misleading everyone. Again APPALLING BEHAVIOR AND ETHICS. By the way when I returned the car, one lady who called me earlier that morning of 20th, wrote on their internal system CUSTOMER WAS RUDE" how am I rude when she in fact dropped the phone in my ear whilst I calling her out on the mistreatment. Her colleague accidentally put up the screen whilst I was querying the extra charges and I spotted the comment When I confronted her and her colleagues she completely ignored me however the colleague said that they have a right not to deal with me in the future, meaning that I am blacklisted from ever hiring a car through them. Like I would ever return there after all this debacle is laughable.
So Magdalena what I am saying is PROVIDE THE FULL DIRECT COMPLAINTS EMAIL!!
Yolanda
I have seen a lot of responses to complaints from the Woodford Group with this automated response directing unhappy customer to a complaints email that is however blanked out. How are we supposed to send emails directly if you are blanking it out. None of your response actually resolve anything since they are automated with only the names of the responder changes. I have also emailed these automated emails to the Collen the Roseban branch manager requesting him to provide the direct complaints email on 20 December. Surprise surprise, no one has even bothered to respond. I am suspecting that these automated emails are nothing but Bots. Woodford has no interest nor intentions to resolve any of the complaints and are hiding behind and misleading everyone. Again APPALLING BEHAVIOR AND ETHICS. By the way when I returned the car, one lady who called me earlier that morning of 20th, wrote on their internal system CUSTOMER WAS RUDE" how am I rude when she in fact dropped the phone in my ear whilst I calling her out on the mistreatment. Her colleague accidentally put up the screen whilst I was querying the extra charges and I spotted the comment When I confronted her and her colleagues she completely ignored me however the colleague said that they have a right not to deal with me in the future, meaning that I am blacklisted from ever hiring a car through them. Like I would ever return there after all this debacle is laughable.
So Magdalena what I am saying is PROVIDE THE FULL DIRECT COMPLAINTS EMAIL!!
Yolanda