RV
Rabia V
1 reviews | Active since Feb 2012
30 Mar 2020, 20:26
All Round Poor Service
The vehicle was not good to drive. At intervals it swayed to one side and had to be brought back to lane. The USB port in the vehicle was not working. This wasted a lot of my time as it took me longer to reach my destinations. I was offered a R100 voucher which is far from covering the discomfort and furthermore the voucher was issued on the wrong name. I refuelled at the Engen Skystop at 5.15 am and returned the car at 5.20am but was charged for fuel. I requested an invoice but have not received one to date. I was charged for etolls and requested a detailed invoice for the etolls but have not received the same to date.
Helpful (0)
Replies (2)0
Replies (2)Woodford Car Hire's replyOfficial
31 Mar 2020, 10:15 Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Jeanette - Vision 2020 Agent
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Jeanette - Vision 2020 Agent
Woodford Car Hire's reply31 Mar 2020, 10:15
Official
Im really sorry about your experience, I assure you that this is not a norm at Woodford. I will personally escalate your complaint to the highest level so that we may compensate you for this terrible experience.
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Jeanette - Vision 2020 Agent
Please allow us an opportunity to grow by learning from our mistakes, I assure you that the positive will outweigh the negative, we truly appreciate and need your support.
Yours Sincerely,
Jeanette - Vision 2020 Agent
Woodford Car Hire's replyOfficial
07 Jul 2020, 13:39Dear Rabia
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
Woodford Car Hire's reply07 Jul 2020, 13:39
Official
Dear Rabia
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
