All round amazingly bad service

1) Charged R855 for 50mm scratch low down on front bumper. Not aware of making it. <br> 2) Failed to include charge on final invoice - charge appeared on credit card.<br> 3)Sent requested invoice for repairs that never happened - saw scratch still on car 10 days later, after receipt of invoice.<br> 4) Failed to record my phoned request, before returning the original,for another car a few days later.<br> 5) Then charging me more than double for a slightly bigger car.<br> 6) Next morning I noticed this car had smooth front tyres -unsafe to use- didn't. I immediately advised company<br> 7) Refused to deliver replacement car until I sent photo showing wire carcass showing through.<br> 8)Effectively charged me the fuel cost of sending replacement vehicle.(again quietly charged against credit card- they refused to reverse this charge so I got the credit card company to reverse)<br> 9) Refused to refund me the charges for the three days I was unable to use the unsafe car before delivery of replacement, but they did refund me the scratch deductions after I complained to original online company that arranged the hire.<br> <br>