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Carla E

1 reviews | Active since Sept 2024

17 Sept 2024, 10:06

Admin at Woodford car Hire

It was an unhappy experience to book the car Online - eventually I had to do it via the call centre and Victor was helpful - but !! The name was spelt incorrectly as well as the incorrect email address captured. As the collection desk in Cape Town Int. the details were not filled in correctly so again the name was incorrect and the email address incorrect. You need to give your admin some serious attention and train your staff according. How can someone who captures the drivers license details capture an incorrect name ?

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply17 Sept 2024, 10:22
Official
Dear Carla

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

Customer care will be in touch with you shortly 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team