OB
Oliver B

1 reviews | Active since Feb 2020

08 Feb 2020, 07:01

Absolute **********!!

Absolute **********! They automatically took a huge amount from my bank account because of supposed ‘damage’ to the vehicle without providing any reasons or notifying me. I tried finding their customer service phone number, which does not exist, so had to speak to their sales guy in OR Tambo who couldn’t even provide any info on the damage details. After 7 days of calling and emailing their sales line to reach their customer service, whilst spending a huge amount on international calls, I eventually got emailed by a random employee who couldn’t even substantiate what the damage was and claimed it was my fault for signing off that the car was ok. I have immediately filed ********** charges with my bank. Do not use this company...be warned!

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply10 Feb 2020, 07:15
Official
Thank you for taking the time to review Woodford Car Hire.
 
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
 
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
 
Sincerely,
 
The Woodford Customer Service Team