1 reviews | Active since May 2020
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Had 2 rentals with woodford over the last couple of weeks , however I can confirm that I am not happy with the ********* way they do their business.
I booked a vechile and at the time of collection on the 4th October 2025 I was upgraded to a much larger vechile as the specific vechile was not available. The upgraded vechile was way out of spec for my needs and this caused my selected insurance cover to be in excess of R4000 and much higher fuel consumption. I contacted the customer service of which I received no satisfactory reply so I returned the vechile one day later.
The vechile I rented from around the 7th September 2025 which I returned around the 4th October 2025 picked up a nail in the tire and I am being charged R2500 in damages ? How can damages be R2500 for a puncture ?
This has made me now take a decision that I will not rent a vechile with Woodford again so they have lost me as a customer
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team